Kiss app takes the privacy of every member seriously. This document clearly explains how we collect, use, store, and protect your personal data as a user of our platform in Malaysia.
At kiss app, your trust is our most valuable asset. We understand that personal data is sensitive and must be handled with the utmost responsibility. Since day one, we have always prioritised the security and privacy of every member who joins our online betting platform in Malaysia.
The kiss app privacy policy is written in plain language so you know exactly what happens to your information — no convoluted terms that are hard to decipher. We believe transparency is the foundation of a strong relationship between kiss app and each of our members.
All data transmitted between your device and kiss app's servers is protected by military-grade 256-bit SSL encryption. Your login credentials, bank details, and personal data remain fully secure in transit.
Kiss app has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is not our product.
All of kiss app's data handling practices are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We operate in accordance with local regulations as established by the Malaysian government.
You have the full right to access, correct, or request the deletion of your personal data from kiss app's systems at any time. Simply contact our support team and we will process your request promptly.
Kiss app member data is stored in high-grade data centres with multiple layers of physical and digital protection. Access to member data is strictly limited to staff who genuinely require it.
Kiss app is committed to keeping you informed of any changes to this privacy policy. We will notify you via email or an in-platform notice if there are any material changes to how we handle your data.
Kiss app only collects personal data that is strictly necessary to provide our services to you. We do not collect excessive or irrelevant information beyond what is required to operate our platform. The following are the categories of data we collect:
When you visit and use the kiss app platform, our systems automatically record certain technical information to ensure platform performance and the security of your account:
Kiss app uses your personal data solely for legitimate purposes and within the context for which you have given consent. We do not use your data for any purpose not stated below.
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account Registration & Management | Name, email, phone number, password | Contract Fulfilment |
| Identity verification (KYC) | MyKad, bank statements, selfie | Legal requirement |
| Deposit & withdrawal processing | Bank details, e-wallet & transaction records | Contract Fulfilment |
| Fraud detection & security | IP address, activity logs, device data | Legitimate interest |
| Customer support & communications | Email, phone number, conversation records | Contract Fulfilment |
| Platform Improvement & Analytics | Browser data, activity logs (anonymised) | Legitimate interest |
| Marketing & promotions (with consent) | Email, phone number | Consent |
| Regulatory Compliance & Reporting | All relevant records | Legal requirement |
Kiss app may send you emails or SMS messages about promotions, the latest bonuses, and special offers. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting the kiss app support team directly. However, we may still send messages relating to your transactions or account security even if you have opted out of marketing.
Kiss app takes data sharing very seriously. We do not share your personal data with external parties except in the limited and necessary circumstances set out below. Every third party with whom we share data is bound by strict confidentiality agreements.
To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, we are required to share the relevant transaction information with the respective payment service providers. This sharing is limited strictly to the data needed to complete the transaction.
Kiss app engages third-party companies to provide technical services such as server hosting, platform analytics, customer support systems, and email delivery. These companies may only access your data to the extent necessary to perform their functions and are not permitted to use it for any other purpose.
Kiss app may be required to disclose your personal data to Malaysian authorities — including the police, Bank Negara Malaysia, or other regulatory bodies — where there is a valid court order, an official request from a law enforcement agency, or an applicable legal requirement.
In cases where fraudulent activity or money laundering is detected, kiss app may share relevant information with financial institutions, enforcement bodies, or other gaming platforms for the purpose of preventing financial crime.
Kiss app continuously invests in the latest security infrastructure to ensure the personal data of all our members is protected at all times. The following are the key security layers we have implemented:
All sensitive data is stored in encrypted form using AES-256 standards. Your password is hashed using the bcrypt algorithm and cannot be read by anyone, including kiss app staff.
Kiss app supports two-factor authentication for all member accounts. We encourage all kiss app users to enable 2FA to add an extra layer of protection to your account.
Kiss app's security systems are monitored around the clock by our team of experts. Any suspicious activity or unauthorised access attempts will be detected and blocked automatically in real time.
Kiss app member data is backed up regularly to separate locations. Our disaster recovery procedures ensure your data remains safe even in the event of an unexpected system failure.
Kiss app uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the kiss app website. The following are the types of cookies we use:
You can manage or disable cookies through your browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of the kiss app platform and your overall gaming experience. For more information on how to manage cookies in your browser, please refer to your browser's help documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data held by kiss app. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data that kiss app holds about you. We will provide that copy within 14 working days of receiving your request.
If any personal data held by kiss app is inaccurate or out of date, you have the right to request that we correct it promptly.
You may request that kiss app delete your personal data under certain circumstances, such as when the data is no longer needed for the purpose it was originally collected, subject to legal requirements.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Kiss app will cease using your data for such purposes immediately.
In certain circumstances, you have the right to receive your personal data from kiss app in a machine-readable format that can be transferred to another data controller.
You may request that kiss app restrict the processing of your personal data in certain circumstances — for example, while you are disputing the accuracy of your data or challenging the basis for processing.
Kiss app retains your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy, or as required by applicable Malaysian law. The following are general guidelines for our data retention periods:
For as long as your account remains active on kiss app, we will retain all your personal data and transaction records. This data is necessary to ensure you can enjoy all platform services without interruption.
In line with anti-money laundering (AML) legal requirements and Malaysian financial regulations, kiss app retains financial transaction records for a minimum of 7 years from the date of the transaction, even after an account has been closed.
Once your kiss app account is closed, we will delete or anonymise your personal data within 90 days, except for records that must be retained to comply with legal obligations or to resolve any outstanding claims.
Security activity logs and system access logs are retained for 12 months for the purpose of security incident investigation and fraud detection. After this period, these logs are securely deleted.
Kiss app reserves the right to update or modify this privacy policy at any time to reflect changes in our data handling practices, technological developments, or new legal requirements. When we make material changes to the kiss app privacy policy, we will:
Your continued use of the kiss app platform after any changes take effect will be considered your acceptance of the updated privacy policy. If you disagree with any changes, you have the right to close your kiss app account before those changes come into effect.
If you have any questions, concerns, or complaints regarding kiss app's privacy policy or how we handle your personal data, please reach out to us through the channels below. Our data protection team is always ready to assist you.
The fastest way to get help. Our team is available around the clock, every day, to attend to your enquiries.
Send your privacy enquiries to support@kissapp.bet. We respond to all emails within 24 business hours.
For official requests relating to data access, correction, or deletion, log in to your kiss app account and navigate to Settings > Privacy & Data.
With a transparent privacy policy and high-standard data security, kiss app is the top choice for a safe, enjoyable, and responsible betting experience in Malaysia. Register now and claim your RM100 welcome bonus as a new member!